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Frequently Asked Questions

Why do you require a credit card to register and bid?
We want to ensure that all our bidders are valid, qualified bidders. In this way, we assure everyone that every bidder has met the same conditions to be able to bid in our auctions.

Can I look at the items before I bid?
Each auction will have information regarding where the items are located, the name and telephone number of the contact person, and, if applicable, a scheduled preview time. If there is a specified preview time, you may preview auction items only during this time, no exceptions.

Do you ship items?
Yes, Sunshine Auctions does offer shipping at this time. It is the Bidder's responsibility to make any shipping arrangements if shipping is needed. However, Sunshine Auctions will assist buyer with shipping solutions. Sunshine Auctions also offers palletizing and packaging for shipping for an additional charge designated on the auction page.

How long do I have to pay for my items?
Each auction has a deadline for payment. Review the auction terms carefully to be sure you understand all deadlines. THERE ARE NO EXCEPTIONS TO DEADLINES!! Any item not paid for in full by the stated payment deadline will be automatically charged to the credit card on file for your bidder number. If a credit card is invalid or cannot be charged for any reason, ownership of the items will revert to the Seller, who may resell or dispose of the items at Seller's discretion and will result in loss of the $100 bidder deposit.

How long do I have to pick up my items?
Each auction has a deadline for pick-up. Review the auction terms carefully to be sure you understand all deadlines. THERE ARE NO EXCEPTIONS TO DEADLINES!! Ownership of any item not removed by the stated pick-up deadline will automatically revert to the Seller, and any funds paid will be forfeited for failure to comply with auction terms.

What are bid increments?
A bid increment is the minimum amount required to raise the bid. For example, if the current bid on an item is $100, you must bid at least $105 to raise the bid. Bid increments are set at $1.00, $2.50, $5.00, $10.00, $25.00, $50.00, $100.00, $500.00 and $1,000.00, based on the current bid level. You may not bid in increments smaller than the set bid increment for an item.

What if I change my mind after bidding?
By bidding on an item you are creating a contract that is enforceable in a court of law. Sunshine Auctions will pursue all legal remedies required to enforce this contract. The terms of usage prevent retraction of a bid once it has been made. If you are unsure about an item, DO NOT BID; no bids will be retracted.

Do I have to pay sales tax?
The State of Florida requires us to collect sales tax for all applicable sales. If you believe you are entitled to an exemption from sales tax, please complete the appropriate form and fax it to our office prior to bidding. It is Bidder's responsibility to ensure that we have the correct form on file before payment is made. No refunds of sales tax will be issued after payment has been made.

How do the Auto-Extend feature work?
If an auction receives a bid in the last five minutes, the ending time for that auction will automatically be extended by five minutes. Once five minutes have passed without any bidding, the item will close. This feature prevents "sniping" and allows all bidders an equal opportunity to be the high bidder if they so choose.

How will I know if I am the high bidder?
We will send your invoice by e-mail within a couple of hours after the auction closes. You may also view the closed auction you were bidding on to see if your bidder ID was posted as the winning bidder at the close of the auction.

Why did I not receive my invoice?
Depending on the settings of your email program(s), your email service may route emails from us directly to your Junk or Bulk email folder. By adding us to your "safe" list and ensuring that you can receive HTML messages, you will decrease the possibility that your invoice is not received. If you believe you have won items, or are not sure, but have not received an invoice within a couple of hours after the auction closes, please feel free to call us. We will do our best to assist you in receiving your invoice. Remember that you can always go back to the auction listings and look to see if your bidder number is the high bidder.

How do I pay?
We accept Visa, Master Card, Discover, cash, cashier's checks and money orders. We do not accept personal or business checks.

What is the $100 refundable bidder deposit for?
It is to show good faith and intent to purchase by all bidders and enables us to keep people without intention to purchase from artificially inflating the bid amount.

Can I pick-up my items at the auction location?
Yes, you can pick-up your items here at Sunshine Auctions, although we require you to call ahead and set up a dock appointment to assure that you are able to access our loading facilities and personnel.